1. What services does ELyS offer?

ELyS offers a wide range of services, including travel planning, event and wedding planning, real estate management, car rentals, driver hires, domestic help, wellness services, and more.

2. How can I book a service?

You can book services through our website, by phone, or by visiting our office. Payment for certain services may be required in advance.

3. Can I customize my travel itinerary?

Yes, all travel plans are tailored to your preferences, whether you are a solo traveler, a family, or a group.

4. Is a deposit required for bookings?

Yes, certain services may require a deposit, especially for event planning, car rentals, and vacation home management. The deposit policy will be shared at the time of booking.

5. What is your cancellation policy?

Our cancellation policies vary by service. Travel and event bookings often have a stricter cancellation window, whereas some services, such as wellness programs, allow more flexibility. Please review the specific terms upon booking.

6. How do I reach your customer support team?

You can contact our support team via email, phone, or the contact form on our website. We strive to respond to inquiries within 24 hours.

7. Do you cater to international clients?

Yes, we cater to clients from around the world, with a special focus on the MENA region. Our multilingual team (Arabic, Spanish, French, English) ensures smooth communication with international clients.

8. Are there any exclusive offers or packages?

Yes, we offer exclusive service packages such as the "Luxury Lifestyle Package," "Family Comfort Package," and "Marbella Experience Package" to enhance your stay.

9. Can you help with real estate management?

Absolutely. We provide full property management services, including maintenance, renovation, and security.

10. What happens if I need urgent assistance during my stay?

We offer 24/7 urgent assistance services to help with any emergency, be it medical, travel-related, or accommodation issues.